Inform Arval of the damage to your car
Always report damage to Arval as quickly as possible. This is possible in the My Arval, by e-mail or by telephone.
Depending on the situation, select one of the options below and find out what you need to do.
Cannot continue your journey
In case of mechanical breakdown or damage due to which you cannot continue your journey, call Arval Assistance at +(352) 27 44 94 94
Both in Luxembourg and while being abroad, we will contact roadside assistance services, arrange a replacement car (if included in your contract), and will organize repair of the car.
Damage with a 3rd party involved
In case there is a another party involved in the damage, jointly fill in the European damage declaration form.
Make pictures of the situation, this can avoid discussions afterwards. Send the [digital] form, signed by both parties to your dedicated account manager.
Arval will contact you for the repair of the car – if necessary.
Damage to your car (no 3rd party)
Use MyArval or MyArval mobile app to declare the damage to Arval.
Alternatively call Arval Assistance au +(352) 27 44 94 94.
In case of vandalism, burglary, or damage where the other party is unknown, register contact details of witnesses and make pictures of the situation. Arval will contact you for the repair of the car – if necessary.
Your window is damaged
You can contact one of Arval’s service partners directly to repair your window.
Please consult the list:
Use MyArval or MyArval mobile app to find one of their service points in your area, filter on ‘windowrepair’
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