Why lease with Arval?
Outsourcing international fleet management to One Arval
Here at Arval, we find the car policy that suits you best. We manage your vehicles and drivers, and give you up-to-the-minute data from your international fleet. Unlike other vehicle management companies, we spare you the unexpected costs. We check in with you and your drivers regularly. Any expression of dissatisfaction is viewed as a complaint. All of us here at Arval stand by our company’s motto: We care about cars. We care about you both on local and international levels.
We advise you on a company car policy that matches your organization’s needs.
We manage your cars and drivers
We provide you with all relevant fleet data to make your decision-making process easy
We are committed to delivering on our promises.
Arval brings a personal touch to car leasing
We focus on you and your drivers and get to know you. Many people think of car leasing as a B2B service. Arval sees it as person-to-person: it’s what we mean by “leasing with a personal touch".
The IBO is our International Business Office. This is Arval’s solution tailored to your specific needs. We propose harmonised products and services in all the countries in which you operate, an international approach to cost control and total commitment to meeting challenging social and environmental goals.
We make fleet management across national frontiers simple. We operate in 26 countries, so you can rely on Arval wherever your fleet is based. You can put a single operating system in place for your fleet managers and drivers: they will all deal with the same international solution. Our online platform Arval Analytics will provide you with a single consolidated set of data on your fleet’s performance.
You will have an International Business Manager, who regularly reviews all strategic and tactical issues relating to your fleet with you. He or she helps you define your Company Car Policy and improve the total cost of ownership/total cost of mobility.
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15 successful years in international fleet management
100 international clients put their trust in us
150,000 vehicles have been financed under international agreements
14 additional countries with partnerships
The International Business Manager will be responsible for coordinating the work of the local Account Managers. For you as fleet manager and for your drivers, they will be your single point of contact in all day-to-day aspects of managing your fleet. Whatever the issue – perhaps negotiating the best local deals for you or managing the servicing and repairs of your vehicles – you will be able to rely on a professional dedicated to your company, who will forge a close working relationship with your people.
Not only do Account Managers liaise with your local fleet managers, they will also be aware of each driver’s individual experience. The Arval Account Managers are able to find the right solution for each question in line with the Master Agreement, the Service Level Agreement and your Company Car Policy; three agreements concluded with you.
An Account Team, led by the Account Manager, ensures that you are always at the heart of our activities. The Account Manager, central to the team’s organisation, is your single point of contact. He or she works with an Account Team, made up of operational experts who arrange purchase and delivery of the cars, book repairs and much more.
We have currently 104 account teams operating worldwide. Thus we are closer to our clients than other players in the market. This is because our unique structure allows us to leverage all the advantages we have from the strength of our global network, while at the same time benefiting from the proximity of these 104 small entrepreneurial offices to our clients, ensuring that our relations never lose that personal touch.
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My Fleet Trends: a tool to make the right business decisions at an international level
Giving you the tools to make the right business decisions so you’re always ahead of the competition. Arval Analytics will make you smarter, faster and more efficient. Making sure that your business is the business it’s meant to be.
At Arval we know that having access to timely, accurate information about your fleet is important. That’s why we’ve created My Fleet Trends. We provide you with 24/7 information about your fleet. As we operate with 2 million vehicles registered worldwide we can provide you with a service that is truly international.
We consolidate fleet data from 25 countries (and from 14 partnership countries) so you can easily see your whole fleet at a glance. Our software allows you to monitor your fleet in a number of ways. We provide you with clear graphs, charts and tables summarising your fleet details so that you can easily find out any information you need. From your fleet expenditure, your fleet kilometres and fuel usage, to your Corporate Social Responsibility (CSR) targets such as carbon footprint, you will find every Key Performance Indicator displayed in a user-friendly way.
We also offer a simulator that allows you to map out how certain variable changes will effect your business (e.g. the vehicle you are using). Not only can we help you save in costs, we can also help you save the thing you have least of: time.
With our service you will monitor Key Performance Indicators (KPIs) for your fleet, from your desk, including:
o Vehicle distribution per car brand
o Fleet activity and performance
o Financial overview
o Driver satisfaction and performance
o Fuel usage, fuel costs and insurance
o Duration of journeys
o Track CO2 trends over the last three years
o Monitor market trends as well as benchmarks between countries
o Review Total Cost of Ownership (TCO)
Want to know what your fleet looks like compared to others worldwide? Well with the Benchmark Module you can compare your fleet KPIs against Arval's international samples. From CO2 emissions to tracking what manufacturers you use, we can keep you up to date on your vehicles, wherever they are.
Market Trends Module
With our Market Trends Module you can keep up to date with all the latest industry movements. Track the most popular car models across the globe as well as the cost of fuel and more.
Connecting you with your fleet
At Arval we understand that for your business to compete at an international level you need easy access to your KPIs at all times. That’s why we’ve created our My Arval, which channels all of the information from your fleet into one secure app or computer program.
My Arval ensures that you and your drivers will always have everything you need at a touch of a button.
Connecting you with your world
My Arval lets you keep track of your fleet at a glance. Optimised for tablet, laptop and desktops it allows you to access everything you need to know in one intuitive portal. It provides you with an inbox with all your messages from Arval, as well as an archive of documents, including invoices, fines and everything else you might need. And what’s more it allows you to search by driver or license plate.
With My Arval you will:
- Keep in touch directly with account managers
- Keep up-to-date with the latest industry news
- Find all your main KPIs displayed at a glance in an intuitive way.
- Access maps of available services and maintenance sites
Your entire fleet in a click
My Fleet Status lets you keep track of information on your entire fleet. With data from all individual drivers on the road, you can easily adjust fleet-wide strategies.
With My Fleet Status you can monitor:
Strategic fleet KPIs
- Fleet activity and performance
- Financial overview
- Driver satisfaction and performance
- Fuel usage, fuel costs and insurance
- Duration of journeys
- CO2 usage
- View Running Costs
- See which drivers are performing well and which aren’t
The world in your drivers’ hands
My Arval Mobile connects your drivers with the data they need to ensure their operations are always effective.
With My Arval Mobile your drivers can:
- Access their documents at all times
- Connect to Arval’s service suppliers network
- Manage their car maintenance in an easy and simple way
- Check on their driving performance
- Find all contract details
You and your drivers can join in the discussion on social media following us across our many networks.
From discussions about the best 4x4s on Facebook, we want to find out more about what you like – and what you don’t. So no matter if you’re just tuning in to the YouTube channel to see industry experts discussing important issues such as the state of the market, or if you’re liking a photo of the latest Audi A4, we want to hear from you.
Service Level Agreement: our mission is your satisfaction
Your satisfaction is important to us. That is why we guarantee service tailored to your needs and do regular surveys, to make sure we keep our promise.
With our Service Level Agreement, we draw up guarantees and service standards with you beforehand. Our clients are our best ambassadors and we will always go that extra mile to see that you are happy on a permanent basis.
We set clear processes and service standards so that you know what to expect
We make regular surveys, measure our performance and your level of satisfaction
Every expression of dissatisfaction is a complaint, regardless the cause
Our commitment means you get what you signed up for
Complaints are an opportunity to improve
We consider every complaint from a client as a gift and an opportunity to improve what we do, and how we do things.
A complaint means that we have not met your expectations and tell us what we have to do better to earn the loyalty of our customers. This is why we keep an open dialogue with you and report complaints KPI to you.
If somebody using our service is dissatisfied, we register the complaint in our dedicated tool and make sure the complaint is acknowledged within 24 hours. Our objective is to solve the issue as immediately as possible, within 3 days.
However, to us, it does not end here. We regularly consider trends to see where we can do better on all different levels. Your feedback is our most important input and we investigate and amend our process accordingly. Only when you are satisfied and our process ameliorated do we consider the issue resolved.