Why lease with Arval ?
We advise you on a company car policy that matches your organisation’s needs.
We manage your fleet and drivers
We provide you with all relevant fleet data to make your decision-making process easy
We are committed to delivering on our promises.
Arval: a personalised approach to car leasing
We like to get to know you and your drivers better. Some think of car leasing as a B2B service. Arval sees it as person-to-person -- or, as our slogan goes, “leasing with a personal touch.”
A single contact who knows your company well
The Account Manager is your single point of contact in all day-to-day aspects of managing your fleet. Whatever the issue – perhaps negotiating the best deals for you or managing the servicing and repairs of your vehicles – you can rely on a professional dedicated to your company, who will forge a close working relationship with you and your drivers. Arval Account Managers find the right solution for each question in line with the Master Agreement, the Service Level Agreement and your Company Car Policy.
The account team keeps your fleet running smoothly
An Account Team, led by the Account Manager, ensures that you are always at the heart of our activities. The Account Manager, central to the team’s organisation, is your single point of contact. He or she works with an Account Team, made up of operational experts, who book cars in for repairs, arrange replacement vehicles and much more.
We always ensure that we are closer to our clients than other players in the market. This is because our unique structure allows us to leverage all the advantages of being a large operator while giving our clients the benefit of dealing with a small entrepreneurial office. We make sure our interactions never lose that personal touch.
Arval Smart Experience: a unique digital experience for your fleet
At Arval, we know that your business needs easy access to your KPIs. That’s why we’ve created Arval Smart Experience, which pools all of the information from your fleet into one secure platform -- and makes it available at the touch of a button.
Connecting you with your fleet
Arval Connect lets you keep track of your fleet at a glance. Optimised for tablet, laptop and desktops, it allows you to access everything you need to know in one intuitive portal. It provides you with an inbox with all your messages from Arval, as well as an archive of documents, including invoices, fines and everything else you might need. And what’s more, it allows you to search by driver or licence plate.
With Arval Connect you will:
- Keep in touch directly with account managers
- Keep up-to-date with the latest industry news
- Access maps of available services and maintenance sites
Your entire fleet in a click
Arval Fleet View lets you keep track of information on your entire fleet. With data from all individual drivers on the road, you can easily adjust fleet-wide strategies.
With Arval Fleet View you can:
Monitor strategic fleet KPIs
- Fleet activity and performance
- Financial overview
- Driver satisfaction and performance
- Fuel usage, fuel costs and insurance
- Contract lapse and mileage coveredCO2 emissions
- View running costs
The world in your drivers’ hands
Arval Mobile+ connects your drivers with the data they need to ensure their operations are always effective.
With Arval Mobile+ your drivers can:
- Connect to Arval’s service suppliers network
- Manage their car maintenance in an easy and simple way
- Check on their driving performance
- Find all contract details
You and your drivers can join in the discussion on social media by following us across our networks.
With discussions about the best 4x4s on Facebook, we want to find out more about what you like – and what you don’t. So no matter if you’re just tuning in to the YouTube channel to see industry experts discussing important issues such as the state of the market, or if you like a photo of the latest Audi A4, we want to hear from you.
Service Level Agreement: our mission is your satisfaction
Your satisfaction is important to us. That is why we guarantee service tailored to your needs and do regular surveys, to make sure we keep our promise.
With our Service Level Agreement, we draw up guarantees and service standards with you beforehand. Our clients are our best ambassadors and we will always go that extra mile to see that you are happy on a permanent basis.
We set clear processes and service standards so that you know what to expect
We make regular surveys, measure our performance and your level of satisfaction
Every expression of dissatisfaction is a complaint, regardless of the cause
Our commitment means you get what you signed up for
Complaints are an opportunity to improve
We consider every complaint from a client as a gift and an opportunity to improve what we do, and how we do things.
A complaint means that we have not met your expectations and tells us what we have to do better to earn the loyalty of our customers. This is why we keep an open dialogue with you and report complaints KPI to you.
If somebody using our service is dissatisfied, we register the complaint in our dedicated tool and make sure the complaint is acknowledged within 24 hours. Our objective is to solve the issue as immediately as possible, within 3 days.
However, to us, it does not end here. We regularly consider trends to see where we can do better on all different levels. Your feedback is our most important input and we investigate and amend our process accordingly. Only when you are satisfied and our process ameliorated do we consider the issue resolved.