If your vehicle breaks down (and is not driveable)

Call our Assistance team on +352 27 44 94 94.

The Assistance team will arrange to have your vehicle repaired and/or towed and will provide you with a replacement vehicle.

If you have had an accident/wish to make a claim

If the vehicle is not driveable:

Call our Assistance team on +352 27 44 94 94

. The vehicle will be towed to one of our approved body shops and you will be provided with a replacement vehicle..

If the vehicle is driveable:

Continue with your journey and make an appointment with one of our authorised body shops.

Notify Arval by calling +352 44 91 801

during office hours.

Send us the accident report duly completed on both sides and signed by yourself and the other party, together with the police report where necessary, within 48 hours.

If your policy allows, you will also be provided with a replacement vehicle while repairs are carried out.

When your vehicle is due a service

Arrange an appointment with an approved garage of your brand of vehicle at your convenience..

When your appointment is fixed, inform the garage of any problems you may have detected.

The invoice will be paid by Arval.

Remember to regularly check your oil between scheduled services and top it up if necessary (the cost of one litre of oil is paid for by Arval).

If you need to change a tyre

Tyres must always be replaced or permute at Pneus Strasser.

Depending on the season, remember to have your winter/summer tyres fitted/removed. Please make an appointment in advance with:

Pneus Strasser

44-46 Rte de Longwy, L-8080 Bertrange

Phone: (+352) 45 01 70, mailto:

Winter tyres are mandatory in winter conditions.

Also remember to regularly check your tyre pressures. Driving with underinflated tyres increases wear and can cause accidents.

In the event of theft or attempted theft

You must always file a complaint with the police.

Notify Arval by calling +352 44 91 801.

Then send Arval a brief statement of the facts, the crime number and the vehicle documents together with all your ignition, alarm and immobiliser keys.

If your policy allows, you will be provided with a replacement vehicle.

If you have a broken windscreen

For all broken glass, call one of our approved suppliers.

Depending on which supplier you choose, you may be able to have the windscreen replaced at home.

Your windscreen will be repaired or replaced and the invoice sent direct to Arval.

If your vehicle is due its technical inspection

As soon as you receive the reminder, arrange an appointment with the SNCT (national technical inspection company) before its current certificate expires. Pay the fee when the inspection takes place.

Send us the original invoice and your bank details and we will refund the technical inspection fee of €61,00 including taxes..

If, however, your policy should expire before the deadline, you should not make an appointment for its technical inspection.

If you have a fuel card via Arval

In case of loss or theft of the card, please immediately contact Arval +352 44.91.801

. Outside office hours or during weekends, send an email immediately to block your card (for Shell:, and for Routex: or phone number: +352 346262 - 29 / fax: - 46). To do this, you need to communicate your license plate. Do not forget to aware Arval during the next workday.

At each refueling, it is important to introduce the good mileage so your employer can have an accurate picture of your fuel consumption.

Network available with fuel card Routex:

Network available with fuel card Shell (valid only at Shell stations):

Expense claim

Use the Arval form to report expenses* you have paid for.

You can download the form here. Once you have filled it in, e-mail it to your usual Arval contact together with scans of your receipts (please enter "Expense Claim" as the subject).

* Claimed expenses must be covered under your contract. Claims are subject to approval by Arval Luxembourg. Please check your Car Policy before submitting a claim.

Information about AdBlue®

AdBlue® is now essential in order to meet the Euro 6c emissions standards imposed on automotive manufacturers for diesel engines fitted with a selective catalytic reduction (SRC) system.

To find out all you need to know about this consumable, click here.


Pourquoi choisir Arval ?

Une confiance éprouvée

Vous pouvez compter sur notre expérience de plus de 25 ans à vos côtés

Un vrai partenariat

Un conseil de spécialistes pour trouver la solution de mobilité qui correspond le mieux à vos besoins. 

Un support d'experts au quotidien

1 personne de contact, assistée de son équipe, pour répondre à toutes vos questions

Une simplicité assurée

Conduisez, nous nous occupons du reste.