Guide - EN

FRANÇAIS

GUIDELINE

IF YOUR VEHICLE BREAKS DOWN (AND IS NOT DRIVEABLE):

Call our Assistance team on +352 27 44 94 94

The Assistance team will arrange to have your vehicle repaired and/or towed and will provide you with a replacement vehicle.

IF YOU HAVE HAD AN ACCIDENT/WISH TO MAKE A CLAIM:

If the vehicle is not driveable:

Call our Assistance team on +352 27 44 94 94. The vehicle will be towed to one of our approved body shops and you will be provided with a replacement vehicle..

If the vehicle is driveable:

Continue with your journey and make an appointment with one of our authorised body shops.

Notify Arval by calling +352 44 91 801 during office hours.

Send us the accident report duly completed on both sides and signed by yourself and the other party, together with the police report where necessary, within 48 hours.

If your policy allows, you will also be provided with a replacement vehicle while repairs are carried out.

WHEN YOUR VEHICLE IS DUE A SERVICE:

Arrange an appointment with an approved garage of your brand of vehicle at your convenience..

When your appointment is fixed, inform the garage of any problems you may have detected.

The invoice will be paid by Arval.

Remember to regularly check your oil between scheduled services and top it up if necessary (the cost of one litre of oil is paid for by Arval).

IF YOU NEED TO CHANGE A TYRE:

Tyres must always be replaced at one of our approved centres.

Depending on the season, remember to have your winter/summer tyres fitted/removed. Please make an appointment with your chosen centre in advance.

Winter tyres are mandatory in winter conditions.

Also remember to regularly check your tyre pressures. Driving with underinflated tyres increases wear and can cause accidents.

IN THE EVENT OF THEFT OR ATTEMPTED THEFT:

You must always file a complaint with the police.

Notify Arval by calling +352 44 91 801.

Then send Arval a brief statement of the facts, the crime number and the vehicle documents together with all your ignition, alarm and immobiliser keys.

If your policy allows, you will be provided with a replacement vehicle.

IF YOU HAVE A BROKEN WINDSCREEN:

For all broken glass, call one of our approved suppliers.

Depending on which supplier you choose, you may be able to have the windscreen replaced at home.

Your windscreen will be repaired or replaced and the invoice sent direct to Arval.

IF YOUR VEHICLE IS DUE ITS TECHNICAL INSPECTION:

As soon as you receive the reminder, arrange an appointment before its current certificate expires.

Please notice that you do not have to pay the invoice of your vehicle inspection if you chose one of the following service provider : SNCT, DEKRA and Luerenzweiler Kontrollstatioun. Ask them to invoice Arval Luxembourg S.A. directly.

If you chose any other provider, follow the instructions to be refunded on “Expense claim” part . We remind you that Arval only refunds a maximum of 64 EUR including taxes.

IF YOU HAVE A FUEL CARD VIA ARVAL :

In case of loss or theft of the card, please immediately contact Arval +352 44.91.801. Outside office hours or during weekends, send an email immediately to block your card (for Shell: generalcardrequests-lu@shell.com, and for Routex: aralcard@aral.lu or phone number: +352 346262 - 29 / fax: - 46). To do this, you need to communicate your license plate. Do not forget to aware Arval during the next workday.

At each refueling, it is important to introduce the good mileage so your employer can have an accurate picture of your fuel consumption.

Network available with fuel card Routex: www.routex.com/participants/

Network available with fuel card Shell (valid only at Shell stations): www.shell.lu/products-services/shell-station-locator.html

IF YOU HAVE TROUBLE CHARGING YOUR ELECTRIFIED VEHICLE :

For any issue with your charging station, your Enovos cable or your Chargy card, do not hesitate to call + 352 27 37 66 31 from Monday to Friday – 8:00 am to 04:00 pm.

INFORMATION ABOUT ADBLUE®

AdBlue® is now essential in order to meet the Euro 6c emissions standards imposed on automotive manufacturers for diesel engines fitted with a selective catalytic reduction (SRC) system.

GEOGRAPHICAL COVERAGE INSURANCE

Click here to check the list of countries covered or not covered by Arval insurance.

EXPENSE CLAIM

Use the Arval form to report expenses* you have paid for.

You can download the form here. Once you have filled it in, e-mail it to your usual Arval contact together with scans of your receipts (please enter "Expense Claim" as the subject).

Thank you to fill in one form per service (one for fuel, one for oil, etc.).

* Claimed expenses must be covered under your contract. Claims are subject to approval by Arval Luxembourg. Please check your Car Policy before submitting a claim.

END OF CONTRACT: RETURN OF YOUR VEHICLE

You will find here the information regarding returning your lease vehicle.