GUIDELINE (BIS)
IF YOUR VEHICLE BREAKS DOWN (AND IS NOT DRIVEABLE):
Call our Assistance team on +352 27 44 94 94.
The Assistance team will arrange to have your vehicle repaired and/or towed and will provide you with a replacement vehicle.
IF THE VEHICLE IS DRIVEABLE:
If you have had an accident/wish to make a claim:
If the vehicle is not driveable:
Call our Assistance team on +352 27 44 94 94. The vehicle will be towed to Renault Luxembourg 2 rue Robert Stümper L-2557 Luxembourg (Phone number: +352 40.30.40.237) and you will be provided with a replacement vehicle.
Continue with your journey and make an appointment with Renault Luxembourg.
Notify Arval by calling +352 44 91 801 during office hours.
Send us the accident report duly completed on both sides and signed by yourself and the other party, together with the police report where necessary, within 48 hours.
If your policy allows, you will also be provided with a replacement vehicle while repairs are carried out.
WHEN YOUR VEHICLE IS DUE A SERVICE:
The mechanical maintenance and repairs must be carried out by:
FLEXI CAR:
Citroën: Garage Etoile, 5, rue Robert Stümper, L-2557 Luxembourg - Tél: +352 40.22.66.1
Audi: Garage Losch, route de Thionville 78-90, L-2610 Luxembourg - Tél: +352 26.19.41
VW: Garage Losch, route de Thionville 78-90, L-2610 Luxembourg - Tél: +352 40.07.07.1
BMW - Mini: Bilia Luxembourg SàRL, route de Thionville 184, L-2610 Luxembourg - Tél: +352 49.19.41
Mini: Garage Emond, route de Bastogne, B-6700 Arlon - Tél: +32 63.23.05.60
Fiat: Garage Autopolis, Zone d'Activités Bourmicht, L-8070 Bertrange - Tél: +352 43 96 96 1
When your appointment is fixed, inform the garage of any problems you may have detected.
The invoice will be paid by Arval.
Remember to regularly check your oil between scheduled services and top it up if necessary (the cost of one litre of oil is paid for by Arval).
IF YOU NEED TO CHANGE A TYRE:
The tyres must only be replaced when they are worn, while scrupulously complying with the original part replacements. Tyres will be replaced at the following tyre center:
Delta pneus point S, ZA am Bann rue Jean Fischbach, L-3372 Leudelange - Phone nb: +352 45.57.50.1
Winter tyres are mandatory in winter conditions.
Also remember to regularly check your tyre pressures. Driving with underinflated tyres increases wear and can cause accidents.
IN THE EVENT OF THEFT OR ATTEMPTED THEFT:
You must always file a complaint with the police.
Notify Arval by calling +352 44 91 801.
Then send Arval a brief statement of the facts, the crime number and the vehicle documents together with all your ignition, alarm and immobiliser keys.
If your policy allows, you will be provided with a replacement vehicle.
IF YOU HAVE A BROKEN WINDSCREEN:
For all broken glass, call one of our approved suppliers.
Depending on which supplier you choose, you may be able to have the windscreen replaced at home.
Your windscreen will be repaired or replaced and the invoice sent direct to Arval.
FINE:
The treatment of the fines by Arval generates additional general and administration expenses.
Arval will invoice you via your employer for all fines and for all recalls of payment transferred by us.
ACCESS TO MY ARVAL:
You only have to connect you under www.arval.lu, select the square "My Arval".
This sofware allows you to consult the informations regarding your vehicle:
Contract details
Maintenance & repair
Damages
Fuel
Fines
The following personnel access codes ensures the confidentiality of your visit on the website:
Username: your professional email
Password: clic on "Forgot my password"
ACCESS TO ARVAL MOBILE+:
Always have the essential with you.
You are offered a web based application where you can consult your vehicle contract details and personal documents concerning your vehicle. Besides, you are one click away from contacting your Arval Account Manager.
GEOGRAPHICAL COVERAGE INSURANCE
Click here to check the list of countries covered or not covered by Arval insurance.
YOU HAVE A FUEL CARD VIA ARVAL
In case of loss or theft of the card, please immediately contact Arval +352 44.91.801. Outside office hours or during weekends, send an email immediately to block your card (for Shell: generalcardrequests-lu@shell.com,
At each refueling, it is important to introduce the good mileage so your employer can have an accurate picture of your fuel consumption.
Network available with fuel card Shell (valid only at Shell stations): www.shell.lu/products-services/shell-station-locator.html
