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Providing guidelines to partners and suppliers

We are dedicated to our suppliers and partners and strive to give them regular guidelines and instructions concerning Arval's partnership policy.
Maintenance, repair and tires


Please contact Arval by telephone before commencing a service or repair of our leasing vehicles. After approval, we ask you to state the approval number on the invoice.

Body or accidental damage


If a leasing vehicle is damaged, Arval has a standard procedure. This allows us to process damages quickly and appropriately.

Prior to commencing a repair of damage, please contact Arval’s damage department. Arval works with preferred suppliers of glass repairs and change of wind screens.

Once we have approved a repair, please state the approval number on the invoice.

Delivery of an Arval lease vehicle


Should you require delivery of an Arval lease vehicle, do please inform our purchase department in advance: Their prior approval is necessary for the delivery to happen promptly and smoothly. Remember that at least three working days are needed for the car to be handed over to the driver. Arval will produce the insurance certificate if necessary, order the fuel cards, and send all necessary documentation across to you.

Return of an Arval vehicle


Drivers often like to return their existing vehicle on the day that they take delivery of the new one. Should you wish Arval to organise a vehicle return, do please let us know via phone. We will arrange for it to be collected promptly.

Become a partner!


Arval strives to offer its clients and drivers the best possible quality of service. As a result, we have agreements in place with a large number of suppliers who meet the same quality standards. We are always eager to hear what your company has to offer. If you wish to become one of our partners, and need more information on the subject, you're welcome to contact us by phone: 44 91 801